Frequently Asked Questions

Anti-tarnish jewellery is treated with a protective coating that resists oxidation, keeping your pieces bright and shiny for much longer than regular jewellery. Our pieces stay looking new for 1–2 years with proper care.

Yes! All Neera Fashion pieces are made from hypoallergenic materials, free from nickel, lead, and cadmium. They are safe for sensitive skin and suitable for everyday wear.

We typically dispatch orders within 1–2 business days. Delivery takes 3–7 business days across India depending on your location. You'll receive a tracking link via SMS/email once your order is shipped.

We offer a 7-day return and exchange policy from the date of delivery. Items must be unused, in original packaging, and in the same condition as received. Customised or sale items are non-returnable.

Keep your jewellery away from water, perfume, and sweat. Store each piece in a separate pouch or box to prevent scratches. Gently wipe with a soft dry cloth after wearing. Avoid exposing to harsh chemicals or direct sunlight for extended periods.

Yes, we offer free shipping on all orders above ₹499 across India. Orders below ₹499 attract a flat shipping fee of ₹49.

Absolutely! Once your order is dispatched, you'll receive a tracking ID via SMS and email. You can use this to track your shipment in real time on our courier partner's website.

Yes, we photograph our actual products. Slight colour variations may occur due to screen settings and lighting conditions, but the product you receive will match the listed images very closely.

Yes, we do accept bulk and wholesale inquiries. Please reach out to us at challansetu@gmail.com or call +91 98718 17381 and our team will get back to you with pricing and details.

You can reach us by email at challansetu@gmail.com (we reply within 24 hours) or call/WhatsApp us at +91 98718 17381 (Mon–Sat, 10am–6pm). We're always happy to help!